IMPORTANT: Our warehouse is currently operating at reduced capacity. This can lead to delays but all orders are handled. Deliveries are also currently longer for most countries. Meanwhile, we offer FREE SHIPPING on all orders within the EU and a 60-DAY RETURN POLICY. We thank you for your loyalty and understanding during this exceptional period.

France

Colissimo - delivery 2 days: 6 euros

UPS Express - next day delivery for orders placed before 11 am (CET): 15 euros

Free shipping on all orders over 150€

Switzerland

UPS Standard - delivery 2-3 days: 12 euros

UPS Express - next day delivery for orders placed before 11 am (CET): 30 euros

Free shipping on all orders over 150€

Russia

UPS Express Saver, delivery within 3-5 days: 40 euros

Free shipping on all orders over 150€

Europe (EXCL. France, Switzerland, Russia)

UPS Standard - delivery 2-3 days (excl. Scandinavia, Greece and Turkey, around 7 days): 12 euros

Free shipping on all orders over 150€

US & Canada

UPS Express Saver - delivery 2-3 days: 20 euros

Notice: no customs duties on orders to the US.

Free shipping on all orders over 150€

Australia, Asia, Middle East, South America, Africa

UPS Express Saver, delivery within 3-5 days: 40 euros

Indicated Delivery Time

The delivery time may vary and is only indicative. Ron Dorff is not responsible for any delays caused by the customs clearance process, late payments or any other situation, beyond our will.

Custom Duties Outside the EU

For all orders shipped outside the EU, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees.

Custom Duties Within the US and Canada

No customs duties applied on orders shipped to the US. Ron Dorff is responsible for any import duties or taxes charged by customs and any carrier-related fees.

Return or exchange – EUROPE 

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Items must be returned in their original condition (unworn, unwashed, unaltered). Otherwise, the return cannot be accepted. Shoes must be returned with the original shoe box, free of damage. The cost of re-shipping the exchanged item is born by Ron Dorff (up to a maximum of one exchange per order).

Click and Collect : Exchanges and returns will not be accepted in store. Please log on to your account to request a return. 

• If you want to return or exchange a product, simply log on to your account and choose REQUEST A RETURN
• Choose the product, the reason for the return and click CONFIRM
• Once we have received your request, we will validate, and you will be sent a return label via UPS. The return shipping cost is taken care of by Ron Dorff.

Return or exchange – USA, Canada and Switzerland

To process a refund or exchange outside of Europe, please send an email to : info@rondorff.com.

The return delivery cost is born by the purchaser. Please send an email to: info@rondorff.com to have further information. In the case of a refund, a return label could be provided by Ron Dorff. In this case, the amount of the label will be deducted from the final refund. In the case of an exchange, the cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by Ron Dorff (up to a maximum of one exchange per order)

Return or exchange - outside Europe

To process a refund or exchange outside of Europe, please send an e-mail to: info@rondorff.com stating the reason for the return. Our customer service will provide you with the return address, as well as a reference number which you put on the return package. The return delivery cost is born by the purchaser. In case of exchange, Ron Dorff will issue a refund if the price of the exchanged item is less than that of the original item. The cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by Ron Dorff (up to a maximum of one exchange per order).

 

Because of hygiene, underwear are not valid for refund and exchanges but please feel free to contact us by email info@rondorff.com if you have any questions