Terms & conditions
GENERAL TERMS & CONDITIONS OF SALE
Rondorff.com (hereinafter "the Web site") is the property of Stockholm Sports (here after "Stockholm Sports), a limited company, with its head office at 5, Place André Malraux, 75001 Paris, France, registered in the Company Register (RCS) for Paris under number 507870921. Inter-community VAT number FR 19507870921. These general terms of sales apply to all orders through the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to product orders by customers are those applicable on the date of the order on the Web Site.
I. The Customer
To be a Customer of the Web site you must be a consumer, of legal age and with full legal capacity or to be authorised by your parents to order on the Web site. The personal information you give to Stockholm Sports when opening your customer account or upon any order you may place must be complete, accurate and up to date. Stockholm Sports would not be responsible for undelivered products should the data prove incorrect. Stockholm Sports reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or delivery address.
II. The Products
The products offered for sale are those featured on the Web site. Stockholm Sports makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognise and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, Stockholm Sports agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.
III. Ordering Products
The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by Stockholm Sports. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify the order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.
Stockholm Sports is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order, as well as any order that is not compliant with these general terms of sale. In such cases, Stockholm Sports will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.
Once you have validated your order, Stockholm Sports will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by Stockholm Sports to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.
IV. Price and Terms of Payment
A. Choice of price
The prices displayed on the Web site are in Euros, VAT included, shipping excluded. The total price of the order (taxes and shipping fees included) is mentioned in the Shopping Bag. Stockholm Sports reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.
IMPORTANT: If your shipping address is outside the European Union, all prices in your order will be adjusted to exclude VAT (20%). For all orders shipped outside the EU, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees. Any additional charges will be collected from the customer by the shipping carrier chosen at the time of delivery.
B. Payment methods
To pay your order, you may use a credit card or use Paypal. For credit card payments: the Customer has access to a dedicated space made available by our bank, Crédit Mutuel, which ensures the security and recording of the payment order. To this effect, the Customer expressively authorizes Stockholm Sports to debit its account accordingly to the amount of the ordered products. Data registered and saved by Stockholm Sports act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.
For payment via Paypal, please follow the instructions online. After the Paypal payment page, you will be redirected to rondorff.com where you need to click on PROCEED TO PAYMENT in order to confirm the transaction. A complete order review page will appear confirming your order.
Stockholm Sports will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice residing in any of the member countries of the European Union, Switzerland, Norway, the US, Canada, Australia, New Zealand, Singapore, South Korea, Japan, Israel, (Deliveries will not be made to hotels or PO boxes).
In the territories listed above outside the European Union, it is recalled that delivery may be delayed for so long as customs formalities and duties have not been carried out or paid by you, and you agree to this.
To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.
Mentioned lead times are indicative of the average time to process order and to delivery it. Stockholm Sports would not be held responsible for a delayed delivery due to external causes.
In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and Stockholm Sports, by any means, and his refusal of the product within 5 days following the delivery.
VI. Returns & Exchanges
Ron Dorff is committed to providing products of the highest quality. If you are not satisfied with your order, we commit ourselves to offer an exchange or refund of the products concerned under the below conditions.
The right of retraction does not apply to artificial persons (i.e. companies).
Returns and exchanges are accepted within 30 days after the date of reception of your order.
The products must still be in their original packaging and in their original condition (i.e. not worn, washed, ironed, altered or soiled).
For each return, please send an e-mail to: firstname.lastname@example.org stating the reason for the return. Our customer service will provide for all necessary instructions with the return adress as well as a return authorization number that needs to be stated on the return package.
The costs of sending and returning items will be the responsibility of the purchaser.
In the case of a refund, it will be processed within 5 working days of the date of reception of the returned item.
- We do not accept returns or exchanges of underwear.
- For items on sale, no returns are accepted, only exchanges are possible.
In the event that damaged goods are returned, Ron Dorff will return these to the purchaser, who will then be required to pay the delivery costs.
For returns with a request for a refund : The purchaser will receive a full refund for the purchase price of the item and the outward delivery costs, conforming with the Châtel Law. The delivery costs for the return will however be born by the purchaser.
For returns with a request for an exchange: Ron Dorff will issue a refund (upon request), to the purchaser in the event that the price of the exchanged item is less than that of the original item. The cost of returning the item will be born by the purchaser, although the cost of re-shipping the exchanged item will be born by Ron Dorff (up to a maximum of one exchange per order).
Every order is submitted to the Customer's acceptance of the terms & conditions of use, which are subject to French law. In case of litigation, a French Court shall have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.
VIII. Use of Your Information
Stockholm Sports collects personal data on the Web site required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order. Customers are informed that such personal data are also collected by bodies in charge of analysing orders and fighting against credit card fraud. In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have the right to access, modify, correct, oppose and delete personal data concerning you.
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