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Shipping & returns

FREE SHIPPING WITHIN EUROPE ON ALL ORDERS OVER 150€

France

Collisimo, delivery within 2 days: 8 euros

UPS Express, delivery within 1 day: 15 euros

Switzerland

Collisimo, delivery within 2-3 days: 12 euros

UPS Express, delivery within 1 day: 30 euros

Europe (EXCL France & Switzerland)

UPS Savers, delivery within 1 day: 12 euros

UPS Express, delivery within 1 day: 30 euros

North America, Mexico, Canada

UPS Standard, delivery within 2-3 days: 25 euros

Australia, Asia, Middle East, South America, Africa

UPS Standard, delivery within 3-5 days: 40 euros

The delivery times indicated are only indicative and are based on the time of shipment of your package. Ron Dorff is not responsible for any delays caused by the customs clearance process or late payments.

Return or exchange – it’s simple and free*

  1. If you want to return or exchange a product, simply log on to your account and choose REQUEST A RETURN.
  2. Choose the product, choose the reason for the return and click CONFIRM.
  3. Once we have received your request for return, we will validate, and you will be sent a return slip via UPS. The return shipping cost is taken care of by RON DORFF so there is nothing for you to pay.

*This service is offered for clients in Europe. To process a refund or exchange outside of Europe, please send an e-mail to: info@rondorff.com stating the reason for the return. Our customer service will provide you with the return address, as well as a reference number which you put on the return package. The return delivery cost is born by the purchaser. In case of exchange, RON DORFF will issue a refund if the price of the exchanged item is less than that of the original item. The cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by RON DORFF (up to a maximum of one exchange per order).